Skip the lines to Mazak Support and Go directly to Mitsubishi for Control Issues

In the past I have done most of my own troubleshooting with pretty good success and a little help from Mazak. However, I've found that recently the techs at Mazak (or at least the phone service guys) seem to know and care as much as my kindergarten teacher does about machines. Example, last tech call to Mazak, left name and number and brief description waited 30 hours and never received a called back. Finally called them and had a tech tell me that I just need to replace my Hard Drive. Well, I chose to contact Mitsubishi and get a 2nd opinion. I send an email and within the hour had an answer and solution. Performed their solution and it worked. Saved me over $1k and several days of down time.

So anyone that has any kind of control problem I would highly recommend the guys at Mitsubishi.